Shipping policy

At Dove Heights, we are committed to providing an exceptional shopping experience for our United States customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

Below are the estimated delivery times for all packages:

• Order cutoff time: 5:00 PM (EST). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. 
• Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 8 business days (Monday to Friday).
• Estimated delivery time: 7 to 10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States: 
• FedEX
• USPS

Shipping Costs Free Shipping

All orders within the United States qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track your order page.

Questions?

Visit our FAQ page or contact our customer services.

Contact Information:

Store Name: Dove Heights
Address: 29 Michigan St Bloomfield, NY 14469

Email: support@doveheights.com
Contact Form: Click here
Phone: 315-879-2656

Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (EST)

Response Time: Our customer service will respond within 24 hours on business days.